If you are a customer who is currently abroad and have a ticket for return travel, please contact the airline to confirm if your ticket is valid for travel.

If you are a customer who has purchased a ticket for future travel and you have that ticket in your possession, please contact the airline to confirm if your ticket is valid for travel.

If you have a valid ticket, you may travel as planned.

If you are a customer who has purchased a flight but you have not been issued with a ticket no ticket will be issued for travel. The booking is likely to be terminated automatically as a result of non-payment to the airline.

The Company cannot issue refunds and will not be issuing tickets.

This following information is aimed at providing you with information if you do not have a valid ticket for travel, to assist you in obtaining a refund, where possible.

The ATOL scheme aims to protect you from losing money or experiencing difficulties abroad if the ATOL holder you booked with has failed. You may be able to make a claim under the scheme, further details on how to make a claim through the ATOL scheme will be published on the CAA website.
https://www.caa.co.uk/atol-protection/make-an-atol-claim/latest-atol-holder-failures/dream-world-travel-ltd/

The following steps (where applicable) should be taken to obtain a refund prior to contacting Opus Restructuring LLP. Some of these steps will be dependent upon the method of payment used by the booking party.

If you used a credit card, then the transaction could be covered by Section 75 of the Consumer Credit Act. This allows you to raise a claim against your credit provider if:

• You paid some (or all) of the cost by credit card.
• The cash price of the services is more than £100 but not more than £30,000.
• If the above applies, then please contact your credit card provider or bank to request a refund under Section 75 of the Consumer Credit Act 1974. Advise your provider that the Company has failed to provide your service, cannot issue a refund, your booking is not ATOL protected, and the Company has engaged Insolvency Practitioners to assist with placing the Company into Liquidation.
• Your credit card provider or bank should then provide you with the relevant forms for completion to receive your refund.
• There’s no set timeframe for your card provider to resolve a Section 75 claim, but if you’re unhappy with the outcome of the claim, or how long it’s taking, you must complain to your provider. This is not something that Opus Restructuring LLP can help with, so please do not contact Opus Restructuring LLP.

Our agents may also ask for your personal information and details so that they can follow up with your queries with calls and emails. It is completely for your enhanced experience and to solve any issue you are facing in your booking on our website, application, or from any other affiliated website.

Should your bank not be able to provide a refund under Section 75 of the Consumer Credit Act 1974, you may be able to claim under the chargeback scheme rules.

Chargeback is a transaction reversal made to dispute a card transaction and secure a refund for the purchase.

There is a time limit on chargeback claims - typically 120 days from the transaction processing date, or from when you expected to receive the service if it’s being delivered.

However, there’s no set timeframe for your card provider to resolve a chargeback claim, but if you’re unhappy with the outcome of the claim, or how long it’s taking, you must complain to your provider. This is not something that Opus Restructuring LLP can help with, so please do not contact Opus Restructuring LLP.

Contact your bank and advise that the Company has failed to provide your service, your booking is not ATOL protected, and the Company has engaged Insolvency Practitioners to assist with placing the Company into Liquidation. Query whether they are able to offer any assistance in providing a refund under Section 75 of the Consumer Credit Act 1974. Some banks do provide cover in this respect, but it does vary, and it is not guaranteed.

Should your bank not be able to provide a refund under Section 75 of the Consumer Credit Act 1974, you may be able to claim under the chargeback scheme rules.

Chargeback is a transaction reversal made to dispute a card transaction and secure a refund for the purchase.

There is a time limit on chargeback claims - typically 120 days from the transaction processing date, or from when you expected to receive the service if it’s being delivered.

However, there’s no set timeframe for your card provider to resolve a chargeback claim, but if you’re unhappy with the outcome of the claim, or how long it’s taking, you must complain to your provider. This is not something that Opus Restructuring LLP can help with, so please do not contact Opus Restructuring LLP.

Fly Now Pay Later are regulated by the Financial Conduct Authority (“FCA”). The transaction could be covered by Section 75 of the Consumer Credit Act. This allows you to raise a claim against Fly Now Pay Later if:

• You paid some (or all) of the cost by credit card
• The cash price of the services is more than £100 but not more than £30,000

If the above applies, then please contact Fly Now Pay Later to request a refund under Section 75 of the Consumer Credit Act 1974. Advise that the Company has failed to provide your service, cannot issue a refund and has engaged Insolvency Practitioners to assist with placing the Company into Liquidation.

Unfortunately, with this method of payment there are no protective measures in place with any financial institutions. Please see further details below.

Please check any travel insurance documents (including those that may be provided with your banking facilities) to see if there is sufficient cover to allow a refund. Please contact the provider directly to make a claim.
In the event that you have exhausted the above methods of seeking a refund

Insolvency Practitioners at Opus Restructuring LLP have been instructed to assist the Director with placing the Company into Creditors’ Voluntary Liquidation.

In the event that you have taken steps to seek a refund using the above method (where applicable) then I regret to advise that the only remaining option is to submit a claim in the Liquidation by completing a proof of debt form.

If you need to complete a proof of debt form, please contact the proposed Joint Liquidators at dreamworld@opusllp.com to request one.

Please do not complete a proof of debt form until you have exhausted all other methods, or you have been requested to complete one.

Due to the Company’s financial position, it is unlikely that any funds will be available to fully pay or part pay unsecured creditors in this matter.

• Creditors

  If you are a creditor of the Company, please be aware that Opus Restructuring LLP will take steps to contact you to confirm further details in respect of the proposed Creditors’ Voluntary Liquidation shortly.
  Should you have a query that doesn’t relate specifically to your claim then please contact dreamworld@opusllp.com

• Press Related Queries

  All (and only) press related queries should be directed to marketing@opusllp.com