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Travel Alert: For customers that have their travel plans disrupted by Covid-19
Important: Due to a high volume of enquiries we encourage customers to contact us via email at customer.care@dwtltd.com. We are aiming to respond all enquiries between 24hrs to 72hrs.
Cancellations and Changes: In case your flight has been affected and you would like to request a refund or date change please follow this link HERE. We are processing all requests as quick as we can, we are currently prioritising by traveling date in order to assist urgent requests first.
Refunds: We have been receiving a high number of refunds requests which is causing delays, these delays are not only from us but also from airlines and suppliers end. We have advised customers a period of 12 weeks, however, this is taking longer than expected as we have not received many refunds yet. Our whole team is working around the clock to process all refunds as quick as we can despite the challenges.
In the meantime you may want to contact your travel insurers in case your policy covers cancellation due to the ongoing situation.
Travel Advice: We strongly recommend all travelers MUST check travel restrictions for the country they are travelling to in case of any travel bans.
Before you travel
Check the status of your flight on the airline's website to find out if your flight has been delayed or cancelled.
Check your airport to find out if they have any specific advice for travelers.
Please allow plenty of time to get to the airport before your flight as there may be additional screening.
Check your travel insurance policy to see if changes and cancellation due to unforeseen events are covered.
Add your contact details at the airline ‘’manage my trip’’ section.
If there are no policies that state to waive change or cancel fees, you will be subject to normal airline policy rules and restrictions, including all penalty fees.
The UK Government has introduced New Rules for travelers coming to UK from 8 June.
For the latest updates and travel advisories concerning destinations affected by the virus outbreak, please check the Foreign and Commonwealth Office HERE.
For the latest updates from the Civil Aviation Authority, UK's specialist aviation regulator please click HERE.
For Covid-19 Health advice please visit WHO website for further information HERE.
Please click here if you want to raise a refund or date change request.
With cheap flights to Santiago, visit the capital city of Chile. Located at the central Valley, the beautiful city is no wonder a city of modified cultural streams, some mad in-house parties, extravagant museums and excellent restaurants. Visit the grand and exotic architect of the Pedestrian Mall of the Centro along with the city’s nightlife. To view the presidential offices of Santiago, head towards Palacio de la Moneda which is designed by an Italian architect. You can also take a break from the chaos of the city and rush towards the clipped park on the rocky hills of Cerro Santa Lucía to relax and spend a cam afternoon with your family. The best views of the city can be seen from the top of Parque Metropolitano which is the largest green park of Santiago and not to forget that the city is rich in having some beautiful museums. All you need to do is pack your baggage and fly with Dream World Travel to explore this stunning city of Chile. Don’t miss out the chance of buying the cheapest tickets with us.